Citizen engagement - now there's a phrase to make your heart sink. On the other hand, it is all part of a very noticeable government trend in what is being called civil renewal...
"by enabling communities to help shape decisions on policies and services, we will support civil renewal and strengthen the legitimacy of the institutions of government."
A government review in 2003 concluded that its
"report recognised that key objectives can only be achieved if we fully involve citizens and communities, and build up their skills, abilities, and confidence to take effective action and leading roles in their communities. Development and training within the public services will also be needed so that they are better equipped to engage with their communities."
