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]]>NHS Services
Non-NHS Services
Medicals for insurance purposes;;HGV licences etc are carried out by all doctors outside normal surgery hours. These can be arranged through the receptionists with the doctor of your choice. For these medicals and issuing private certificates, a fee will be charged.
]]>Walk-in Centre There is a Walk-in Centre at: 35 Monkgate York Tel 01904 674557. This is a ‘drop-in’ service – no appointment needed. It is open 8 am - 8 pm, seven days a week and can provide advice and assistance as well as help with minor ailments, removal of stitches, taking blood and dressings.
NHS Direct Tel No 0845 4647 NHS Direct is a 24 hour, nurse-led, confidential helpline providing advice and information on:- . what to do if you are feeling ill . health concerns of you and your family . local health services . self-help and support organisations They also have a good website at www.nhsdirect.nhs.uk
]]>The web site will allow us to publish news and other features that may interest you.
Use the Topics listed on the right to find what you need to know.
You can download a copy of the Practice Leaflet [in pdf] here.
]]>If you wish to see a specific GP please advise the receptionist when
making an appointment. We will do everything we can to meet your
request, but it may mean you might have to wait longer for an appointment.
Please advise the Practice if you are unable to attend so that your place can be given to someone else. Please let us know if you require a longer appointment. Our Practice Nurse also holds regular surgeries with ten minute appointments. Patients with urgent problems will be seen as soon as possible.
]]>We also ask you to complete a brief Health Questionnaire and to make an appointment with the Practice Nurse so that we can obtain a more detailed picture of your past medical history and any current medications as it may take up to eight weeks to obtain your notes
from your previous practice.
46 Church Lane Bishopthorpe
The Old School Medical Practice Horseman Lane Copmanthorpe
Reception is open: Monday to Friday 8 am – 6 pm
There is wheelchair access at both surgeries.
]]>Your Rights
1. To be treated with courtesy by doctors, nurses and other staff.
2. To be treated with respect for your dignity, privacy, religion and cultural beliefs.
3. For a non-urgent consultation to be offered, an appointment with the doctors of your choice, or nurse where appropriate, within three
working days (if they are available).
4. In case of urgent medical need you will be offered an appointment for that day with a doctor.
5. To be seen within twenty minutes of your appointment time and, when that is not possible, to be given an explanation as to the cause of the delay or cancellation of the appointment.
6. To have a home visit if the doctor judges you are too ill to attend surgery. When possible requests should be made before 10 am and you should be prepared to outline the nature of the problem so that the doctor can assess the urgency of the call.
7. All care or treatment will be given with your informed consent. This will be done after discussion and explanation of your condition including any significant risks and any alternatives.
8. To be referred to a consultant acceptable to you when your doctor thinks it necessary. The referral letter to be dispatched within five
working days.
9. You have the right to see your health records, subject to any
limitations in the law. The contents of your health records will be kept confidential by all members of staff.
10. To have your repeat prescription available for collection two working days after your request.
11. To have a complaint investigated promptly in accordance with the
practice Complaints Procedure.
2. If you are unable to keep an appointment at the surgery please let
us know as soon as possible. We can then offer the appointment to
someone else.
3. Please make a separate appointment for each member of the family.
4. Please let us know if you change your name, address or telephone
number.
5. Please only ask to be visited at home if you are too ill to come to the surgery. If you are not sure, feel free to ring the doctor. You will be seen more quickly if you can attend the surgery.
6. If you need a repeat prescription, please order it in plenty of time. Repeat prescriptions may be requested by sending your marked
repeat slip to the surgery by hand or by post.
7. Do your best to promote your own health stop smoking, keep to a
reasonable weight, drink alcohol in moderation, take regular exercise
and eat a healthy diet.
8. Many minor ailments are best treated with remedies available from
the chemist.
9. Please be courteous and understanding to all our staff.
]]>Dr John Riley: MBChB(1972) DObst RCOG MRCGP LEEDS
Dr John Iredale: MBChB(1977) DRCOG MRCGP MANCHESTER
Dr Walter Hrycaiczuk: MBBS(1982) DRCOG DCH LONDON
Dr Felicity Waldron: MBChB(1976) DUNDEE
Dr Andrea Nightingale: MBChB(1990) DGCOG MRCGP DFFP EDINBURGH
Practice Manager Les Waines
Practice Nurses Sr Gail Lazenby/Sr Pam Arksey
Nurse Assistant Sandra Wilson
District Nurses Jill Hughes/Andrea Allen & Team
Community Midwife Sr Fiona MacMillan
Health Visitor Helen Topliss
Counsellor Una Kyne
..as well as our reception, administrative and secretarial staff.
]]>To register for this please call in at the surgery and complete one of the forms available at reception.
You can read more about this service on the main Bishopthorpe.net site under the heading New Online Service here.
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