Our services: August 2005 Archives

1. Please attend appointments on time and, if you require an extended
appointment, inform the receptionist when you make the appointment.

2. If you are unable to keep an appointment at the surgery please let
us know as soon as possible. We can then offer the appointment to
someone else.

3. Please make a separate appointment for each member of the family.

4. Please let us know if you change your name, address or telephone
number.

5. Please only ask to be visited at home if you are too ill to come to the surgery. If you are not sure, feel free to ring the doctor. You will be seen more quickly if you can attend the surgery.

6. If you need a repeat prescription, please order it in plenty of time. Repeat prescriptions may be requested by sending your marked
repeat slip to the surgery by hand or by post.

7. Do your best to promote your own health stop smoking, keep to a
reasonable weight, drink alcohol in moderation, take regular exercise
and eat a healthy diet.

8. Many minor ailments are best treated with remedies available from
the chemist.

9. Please be courteous and understanding to all our staff.

Please make every effort to come to the surgery where we have the facilities and equipment to give you the best care. If a home visit is essential please telephone the surgery before 10am to allow the doctors to plan their daily visits. A doctor may ring you back to discuss the problem prior to making a visit.

Requests for repeat prescriptions can be made by using the tear-off slip of your prescription, by marking the items you require and posting or handing it in at the Reception desk. Alternatively, you can call in at the Practice and complete a Repeat Prescription Request Form or fax the details direct to the Practice. We do NOT take requests for prescriptions over the telephone as mistakes are too easily made. Please allow at least two full working days between request and collection. We will ask to see you every six to twelve months if you are on long term medication before re- authorising more repeats. All patients at Bishopthorpe must take their prescription to the chemist.

Laboratory specimens

Please drop these in before 10.30 am to catch the day’s hospital transport van.

Test Results

If telephoning please ring after 1.30 pm. The surgery is generally quieter by this time and the post will have been received and processed.

To protect medical confidentiality results can only be given to the patient or their guardian if under 16.