August 2005 Archives

In conjunction with the publication of our Practice Leaflet we have also provided a web version.

The web site will allow us to publish news and other features that may interest you.

Use the Topics listed on the right to find what you need to know.

You can download a copy of the Practice Leaflet [in pdf] here.

We have a policy of zero tolerance as regards aggressive behaviour or abusive behaviour against staff or other patients in the surgery. Any person who behaves in this manner will be removed from our patient list.

We are always careful to preserve patient confidentiality and keep all medical information as secure as possible. As a patient, you have certain rights with respect to the security of your medical records and any computerised data about you which is held by us; you also have certain rights to access it – please ask for more details of this if required. As a necessary part of the running of the Health Service, GP surgeries are obliged to exchange information about patients with other Health Departments and Government Agencies. Usually this is anonymous but, for certain specific Health Service functions, identifiable information is exchanged. The Data Protection Act gives patients certain rights to know what data is being exchanged and also to be excluded from some data exchanges, including the anonymous ones., If you require any further details about any of these things , please ask to speak to the Practice Manager.

Consultations are by appointment only. An appointment can be made in person or by telephone. Normal surgery appointments are for ten minutes and are for one person only.

If you wish to see a specific GP please advise the receptionist when
making an appointment. We will do everything we can to meet your
request, but it may mean you might have to wait longer for an appointment.

Please advise the Practice if you are unable to attend so that your place can be given to someone else. Please let us know if you require a longer appointment. Our Practice Nurse also holds regular surgeries with ten minute appointments. Patients with urgent problems will be seen as soon as possible.

Forms are available from reception to register you or a member of your
family with the Practice.

We also ask you to complete a brief Health Questionnaire and to make an appointment with the Practice Nurse so that we can obtain a more detailed picture of your past medical history and any current medications as it may take up to eight weeks to obtain your notes
from your previous practice.

Bishopthorpe Surgery

46 Church Lane Bishopthorpe

 

Copmanthorpe Surgery

The Old School Medical Practice Horseman Lane Copmanthorpe

Reception is open: Monday to Friday 8 am – 6 pm

 There is wheelchair access at both surgeries.

The doctors, nurses and staff of this Practice are dedicated to providing high quality, professional health care in a friendly and professional setting, to all our patients, whatever their needs.

Your Rights

1. To be treated with courtesy by doctors, nurses and other staff.

2. To be treated with respect for your dignity, privacy, religion and cultural beliefs.

3. For a non-urgent consultation to be offered, an appointment with the doctors of your choice, or nurse where appropriate, within three
working days (if they are available).

4. In case of urgent medical need you will be offered an appointment for that day with a doctor.

5. To be seen within twenty minutes of your appointment time and, when that is not possible, to be given an explanation as to the cause of the delay or cancellation of the appointment.

6. To have a home visit if the doctor judges you are too ill to attend surgery. When possible requests should be made before 10 am and you should be prepared to outline the nature of the problem so that the doctor can assess the urgency of the call.

7. All care or treatment will be given with your informed consent. This will be done after discussion and explanation of your condition including any significant risks and any alternatives.

8. To be referred to a consultant acceptable to you when your doctor thinks it necessary. The referral letter to be dispatched within five
working days.

9. You have the right to see your health records, subject to any
limitations in the law. The contents of your health records will be kept confidential by all members of staff.

10. To have your repeat prescription available for collection two working days after your request.

11. To have a complaint investigated promptly in accordance with the
practice Complaints Procedure.

1. Please attend appointments on time and, if you require an extended
appointment, inform the receptionist when you make the appointment.

2. If you are unable to keep an appointment at the surgery please let
us know as soon as possible. We can then offer the appointment to
someone else.

3. Please make a separate appointment for each member of the family.

4. Please let us know if you change your name, address or telephone
number.

5. Please only ask to be visited at home if you are too ill to come to the surgery. If you are not sure, feel free to ring the doctor. You will be seen more quickly if you can attend the surgery.

6. If you need a repeat prescription, please order it in plenty of time. Repeat prescriptions may be requested by sending your marked
repeat slip to the surgery by hand or by post.

7. Do your best to promote your own health stop smoking, keep to a
reasonable weight, drink alcohol in moderation, take regular exercise
and eat a healthy diet.

8. Many minor ailments are best treated with remedies available from
the chemist.

9. Please be courteous and understanding to all our staff.

The Doctors

Dr John Iredale: MBChB(1977) DRCOG MRCGP MANCHESTER

Dr Walter Hrycaiczuk: MBBS(1982) DRCOG DCH LONDON

Dr Felicity Waldron: MBChB(1976) DUNDEE

Dr Andrea Nightingale: MBChB(1990) DGCOG MRCGP DFFP EDINBURGH

Dr Paul Gurnell

Practice Manager Les Waines

Practice Nurses Sr Gail Lazenby/Sr Pam Arksey

Nurse Assistant Sandra Wilson

District Nurses Jill Hughes/Andrea Allen & Team

Community Midwife Sr Fiona MacMillan

Health Visitor Helen Topliss

Counsellor Una Kyne

 

..as well as our reception, administrative and secretarial staff.

You can make an appointment with a G.P. at the surgery over the internet.

To register for this please call in at the surgery and complete one of the forms available at reception.

You can read more about this service on the main Bishopthorpe.net site under the heading New Online Service here.

Please make every effort to come to the surgery where we have the facilities and equipment to give you the best care. If a home visit is essential please telephone the surgery before 10am to allow the doctors to plan their daily visits. A doctor may ring you back to discuss the problem prior to making a visit.

Requests for repeat prescriptions can be made by using the tear-off slip of your prescription, by marking the items you require and posting or handing it in at the Reception desk. Alternatively, you can call in at the Practice and complete a Repeat Prescription Request Form or fax the details direct to the Practice. We do NOT take requests for prescriptions over the telephone as mistakes are too easily made. Please allow at least two full working days between request and collection. We will ask to see you every six to twelve months if you are on long term medication before re- authorising more repeats. All patients at Bishopthorpe must take their prescription to the chemist.

Laboratory specimens

Please drop these in before 10.30 am to catch the day’s hospital transport van.

Test Results

If telephoning please ring after 1.30 pm. The surgery is generally quieter by this time and the post will have been received and processed.

To protect medical confidentiality results can only be given to the patient or their guardian if under 16.